Zet Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Zet Casino services. Please read them carefully before registering, depositing funds, playing games or using any other feature of the website. By using the website, you confirm that you understand and accept these terms, together with any specific rules displayed for individual games, promotions or services.

Zet Casino operates under a licence issued by the Anjouan Gaming Board. Player funds are held in segregated accounts and all transactions are protected by SSL encryption.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Zet Casino. They apply to the website, mobile versions, customer account services, games, promotions and other related features made available through the platform. Additional terms may apply to a particular game, payment method, promotion or service. If an additional term conflicts with these Terms & Conditions, the additional term will generally apply to the relevant feature.

By accessing or using Zet Casino, you agree to comply with these terms and all applicable Australian laws and regulations. If you do not agree with any part of them, you must not use the website or create an account. We may update these terms from time to time. Changes may be published on the website, and your continued use after an update may be treated as acceptance of the revised terms.

The website is intended only for people who are legally permitted to access gambling services in their location. You are responsible for checking whether online gambling is lawful where you live and for complying with any local requirements. Access may be restricted or unavailable in some jurisdictions.

Eligibility and account registration

You must provide accurate, current and complete information when creating an account.
You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your location.
You may register only one personal account unless we expressly allow otherwise.
You must keep your login details private and must not allow another person to use your account.
You must notify us if your personal details change or if you believe your account has been accessed without permission.
You must not create an account on behalf of another person or use an account belonging to another person.

We may ask you to verify your identity, age, address, payment method or source of funds before allowing continued access to some or all services. Verification may also be required before deposits, withdrawals or account changes are processed. If requested information is not provided, is incomplete or cannot be verified, we may restrict, suspend or close the account in accordance with applicable requirements.

2. Accounts, funds and transactions

You are responsible for reviewing account activity and ensuring that all transactions are authorised. Deposits must be made using a payment method that belongs to you or that you are authorised to use. We may reject, reverse or investigate transactions that appear to be unauthorised, irregular, fraudulent or inconsistent with these terms.

Funds held in an account may be used only for permitted gaming and other services available through Zet Casino. You must not use the platform to transfer funds between people, conceal the source of funds, conduct unlawful activity or attempt to abuse a payment system. We may apply reasonable checks and controls to protect players, the platform and payment providers.

Withdrawal requests are subject to account verification, any applicable game rules, payment provider requirements and legal obligations. We may return funds through the original payment method or another suitable method where necessary. Processing times can vary depending on checks, the payment method and circumstances outside our control. Any applicable fees, currency conversion costs or transaction conditions should be reviewed before confirming a transaction.

You are responsible for providing correct payment details and for any charges imposed by your bank, card provider or other payment service. We are not responsible for delays or losses caused by incorrect information supplied by you, payment provider restrictions, network issues or events beyond reasonable control.

Account suspension and closure

We may suspend, limit or close an account where we reasonably believe that a law, regulation or term has been breached, verification cannot be completed, activity presents a security or compliance concern, or the account is being used improperly. We may also take action to protect the integrity of games and payment systems. Where permitted, we may explain the reason for action, but some information may need to remain confidential.

You may request closure of your account at any time. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, investigations, disputes or responsible gambling measures. Any remaining balance will be handled subject to verification, applicable law and any valid rights or claims.

3. Games, promotions and responsible gambling

Games are provided for entertainment and are not a way to make guaranteed income. Game outcomes are determined by the relevant game system and, where applicable, randomised processes. You accept the results displayed through the platform, subject to any applicable review or dispute process. Technical errors, interruptions or other faults may require a game or transaction to be reviewed, cancelled or corrected.

Promotions, bonuses, tournaments and other offers are subject to their own terms. These terms may set out eligibility requirements, participation periods, qualifying transactions, wagering or playthrough conditions, contribution rules, maximum values and withdrawal restrictions. You should read the relevant offer terms before taking part. We may withdraw, amend or refuse an offer where permitted, including where an offer has been used contrary to its intended purpose.

Only one promotion may be available to an eligible player at a time, unless the relevant offer says otherwise. We may restrict promotional access where we identify duplicate accounts, collusion, automated activity, misuse or other conduct that undermines a promotion. Any correction or cancellation will be handled in line with the applicable promotional terms and legal requirements.

Responsible gambling

We support informed and responsible participation. Gambling should be treated as entertainment, not as a way to solve financial problems or recover losses. Before playing, consider setting a spending limit, a time limit and a loss limit that you can afford. Never gamble with money needed for essentials, and avoid playing when affected by alcohol, stress or other factors that may affect your judgement.

Take regular breaks and keep track of time and spending.
Do not chase losses or increase stakes to try to recover money.
Do not borrow money or sell possessions to fund gambling.
Use available account limits, activity tools, time-outs or self-exclusion options where offered.
Seek independent support if gambling is no longer enjoyable or feels difficult to control.

If you want to take a break or stop gambling, use the responsible gambling tools available through your account or contact customer support through the website. You can also seek help from an appropriate Australian gambling support service. A request for self-exclusion or account closure may not be reversed during the selected period.

4. Website use, liability and complaints

You may use Zet Casino only for lawful personal purposes. You must not copy, reproduce, modify, distribute, reverse engineer or commercially exploit website content without permission. You must not introduce malicious software, interfere with website security, use automated tools without approval, manipulate games or attempt to gain unauthorised access to accounts, systems or data.

Website content is provided for general information and may change without notice. We aim to keep the platform available and accurate, but uninterrupted access cannot be guaranteed. Service may be affected by maintenance, technical faults, telecommunications problems, third-party providers, security incidents or events outside reasonable control.

To the extent permitted by law, Zet Casino and its service providers are not responsible for losses arising from misuse of an account, incorrect information supplied by you, unauthorised access caused by your failure to protect login details, payment provider issues or interruptions beyond reasonable control. Nothing in these terms excludes or limits a right or guarantee that cannot lawfully be excluded under Australian consumer law.

Complaints and disputes

If you have a question, concern or complaint, please contact customer support using the current support channel shown on the website. Include enough information for the matter to be reviewed, such as your account details, the relevant date, transaction or game and a clear description of the issue. Do not send passwords or complete payment details.

We may review account records, game information, payment records and other relevant material when investigating a complaint. You agree to cooperate with reasonable requests for information. Complaints will be assessed fairly and in accordance with applicable requirements. If you are dissatisfied with the outcome, any further review or external dispute option available to you will depend on the nature of the issue and the laws that apply.

Privacy and governing law

Personal information is handled in accordance with the Zet Casino Privacy Policy and applicable privacy obligations. By using the website, you acknowledge that information may need to be collected and used for account administration, identity verification, payments, security, responsible gambling, compliance and customer support.

These terms are intended to operate consistently with applicable Australian law. Any rights or obligations that cannot legally be changed or excluded will continue to apply. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not amount to a permanent waiver of that provision.